AI knowledge base

The knowledge base is the text Ansadesk uses to ground its AI replies. The more accurate and complete it is, the better every draft, autopilot reply, and Ask AI answer.

Add your knowledge

Open Settings → AI & Knowledge. There are two ways to fill the knowledge base:

• Paste text — drop in your FAQ, policies, product notes, or anything else agents would reference. This is plain text and works on any plan.
• Import from URL — point Ansadesk at a page on your site and it crawls up to a handful of same-origin pages, pulling the readable text into your knowledge base for you to review and save.

How grounding works

When Ansadesk drafts a reply, your knowledge base goes into the model's system prompt alongside the conversation history. The AI answers from your content rather than guessing, which is what makes drafts safe to send with a quick review. The same knowledge grounds supervised autopilot and the Ask AI panel.

Default draft quality

The same settings tab lets you pick a default draft style — concise or detailed. Agents can still toggle between the two per reply, but this sets the starting point for new drafts.