Ansadesk documentation

Ansadesk is AI-first customer support: an embeddable chat widget, a realtime team inbox, and AI that drafts every reply from your own docs. These guides take you from a blank page to a working support setup.

New here? Start with the quick start — it's one script tag — then add an AI knowledge base so every incoming question arrives with a draft already written. Want to see it live first? Try the demo.

How it fits together

A visitor opens the widget on your site and sends a message. It lands in your team inbox in real time. If you've given Ansadesk a knowledge base and configured an AI key, a reply is drafted automatically from your own content. A human reviews and sends it — or, with supervised autopilot on, Ansadesk sends high-confidence replies for you and hands the rest to your team. Email works the same way: inbound messages become conversations in the same inbox.