Ansadesk.

Privacy Policy

Last updated: 12 June 2026

Who we are

Ansadesk ("we", "us") provides a customer support platform: an embeddable chat widget, a team inbox, and AI-assisted replies. This policy explains what we collect and why, both for our direct customers (workspace owners and agents) and for visitors who chat through a widget our customers embed on their sites.

What we collect

  • Account data: your name, email address, and password hash when you create an account, or your Google profile basics if you sign in with Google.
  • Conversation data: messages, attachments, ratings, and contact details (name, email) that visitors share through the chat widget. We process this on behalf of the workspace that owns the conversation.
  • Technical data: IP addresses (used for rate limiting and abuse prevention), browser type, and the page URL the widget was opened on.
  • Billing data: if you subscribe to a paid plan, payment details are handled by Stripe. We never see or store your card number.

How we use it

  • To operate the service: deliver messages, notify agents, and keep your inbox in sync in real time.
  • To generate AI reply drafts: the content of a conversation and the workspace's own knowledge base are sent to Anthropic's API to draft a suggested reply. Drafts are suggestions; a human reviews and sends them.
  • To send transactional email such as unanswered-message alerts and team invitations.
  • We do not sell personal data, run advertising, or use conversation content to train AI models.

Subprocessors

We rely on a small number of service providers to run Ansadesk: Anthropic (AI drafting), Stripe (payments), Resend (transactional email), Cloudflare (network and storage), and Hetzner (hosting, EU data centers).

Data retention and your rights

  • Conversation data is kept for as long as the owning workspace keeps it. Workspace owners can export all workspace data as JSON at any time, and can permanently delete a visitor's data (including all their conversations and messages) on request.
  • You can ask us to access, correct, export, or delete your personal data at any time by emailing us.
  • Sessions use cookies strictly for authentication. The chat widget does not use cookies; it stores an anonymous identifier in the visitor's browser localStorage.

Contact

Questions or requests: [email protected].