Terms of Service
Last updated: 11 September 2026
The service
Ansadesk is provided by Ansadesk ("we", "us"). It is a customer support platform: an embeddable chat widget, a shared team inbox, and AI-assisted reply drafting. By creating an account or embedding the widget you agree to these terms.
Your account and workspace
- You are responsible for the activity that happens under your account and for keeping your credentials secure.
- Workspace owners control their workspace's data, including conversations collected through widgets they embed, and are responsible for having a lawful basis to collect it from their visitors. Our Data Processing Agreementapplies to that data.
Acceptable use
Don't use Ansadesk to send spam, harass people, distribute malware, infringe others' rights, or break the law. Don't attempt to probe, overload, or disrupt the service or access data that isn't yours. We may suspend accounts that do.
AI features
AI-generated drafts, summaries and autopilot replies are produced by a language model. They can be wrong. You are responsible for reviewing content before it reaches your customers, and for deciding whether to enable autopilot, which sends high-confidence replies without review. AI usage on paid plans is subject to a fair-use limit shown in your billing settings.
Billing
Paid plans are billed through Stripe per the prices shown on our pricing page, plus applicable taxes. A trial converts to a paid subscription at its end unless cancelled. You can cancel anytime from your billing settings; access continues until the end of the paid period. Fees are non-refundable except where required by law. If a payment fails we will retry and notify you; after repeated failures the workspace returns to the Free plan.
Your data
Your conversations and knowledge base remain yours. You can export your workspace data as JSON at any time, delete individual visitors, delete a workspace, or delete your account. Deleted data is removed immediately from the live service and from backups within 30 days, except where we must keep it for legal reasons. Our Privacy Policy describes how we handle personal data.
Availability and support
We aim for continuous availability but do not guarantee it. Support is by email at [email protected]; Pro workspaces receive priority handling.
Disclaimers and liability
The service is provided "as is" without warranties of any kind. To the maximum extent permitted by law, our total liability for any claim arising out of the service is limited to the amount you paid us in the 12 months before the claim arose.
Changes and governing law
We may update these terms as the product evolves. If a change is material we will notify account owners by email before it takes effect. Continued use after a change means you accept the new terms. These terms are governed by the laws of England and Wales.
Contact
Questions: [email protected].